Refund policy
Return & Refund Policy
At BuyAura, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing your order.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving your order.
To help us process your request, please provide:
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A clear unboxing video showing the package from the sealed condition until it is fully opened.
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Clear photos of the damaged, defective, or incorrect product.
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Your order number.
Important: Claims for damaged or incorrect items without an unboxing video may not be eligible for a return or refund.
Return Process
Once your return request is approved:
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We will provide detailed return instructions.
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Return the product in its original packaging with all accessories included.
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After receiving and inspecting the item, we will notify you of the approval status for your refund or replacement.
Refunds & Replacements
If your return is approved after inspection, we will either:
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Process your refund using the original payment method (where applicable), or
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Ship a replacement product, depending on the situation.
Please allow 5–7 business days for refund processing after approval.
Non-Returnable Items
The following items are not eligible for return or refund:
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Products damaged due to misuse, negligence, or improper handling.
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Products returned without their original packaging or missing accessories.
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Return requests submitted after the 24-hour reporting period.
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Damage claims submitted without a valid unboxing video.
Need Assistance?
If you have any questions regarding our Return & Refund Policy, our support team is here to help.
Email: mirzashoaib219@gmail.com
Thank you for shopping with BuyAura. We value your trust and are committed to providing you with a smooth and reliable shopping experience.